Refund and Cancellation Policy

1. No-Refund Services

• Wallet Recharges: All wallet balance top-ups are final and non-refundable
• Agent ID Purchases: Agent IDs once purchased cannot be refunded or transferred

2. Exceptions

• Double charging due to technical errors
• Failed transactions where amount was deducted

3. Refund Request Process

To request a refund:

• Email [email protected] with "Refund Request" subject line
• Include transaction ID, payment date, and reason
• Submit within 7 days of transaction
• Expect response within 5-7 business days

4. Refund Method

Refunds process through original payment method, typically taking 5-7 business days depending on your bank.

5. Currency & Pricing

All prices listed on MyBotify.com are in Indian Rupees (INR). Any refunds will be processed in the same currency.

6. Cancellation Policy

• Request cancellations before service delivery/activation
• Email [email protected] with "Cancellation Request" subject
• Include transaction ID and cancellation reason
• No cancellations after service delivery/activation

7. Non-Refundable Services

• One-time delivery or activation services
• Custom features or integrations

8. Disputes and Escalation

Contact support team to escalate if unsatisfied with refund/cancellation outcome.

9. Contact Information